Full Terms & Conditions
1. Subscription & Payment
1.1 Pre-Debt Recovery Subscription Fees – Subscription fees for Pre-Debt Recovery services are billed monthly in advance. This means that payment for the upcoming month must be made before the service period begins.
1.2 A/R Management Subscription Fees – Accounts Receivable (A/R) Management services operate on a tiered pricing structure, and fees are billed in advance based on the selected plan. Clients will be charged at the beginning of each billing cycle for continued service.
1.3 Payment Terms – All payments must be made within seven (7) days from the date of the invoice. Failure to make payment within this timeframe may result in service suspension until the outstanding balance is settled.
1.4 Refund Policy – Subscription fees are non-refundable once paid, except in cases where a refund is required under Australian Consumer Law. Clients are encouraged to review the service offerings and terms before subscribing.
2. Service Scope
2.1 Pre-Debt Recovery – This service provides businesses with professional email and SMS reminders and demand letters branded under Bluechip Collections. The purpose of this service is to encourage debtors to pay directly to the client by creating a structured follow-up system. This service does not involve direct debt collection by Bluechip Collections.
2.2 A/R Management – This service offers a proactive credit control solution, which includes follow-ups on overdue invoices, customised communication strategies, and debt management processes. Unlike Pre-Debt Recovery, A/R Management actively manages accounts receivable on behalf of clients.
2.3 No Payment Processing – Bluechip Collections does not process or receive payments from debtors on behalf of clients. Payments from debtors will be made directly to the client using their preferred payment method.
3. Client Responsibilities
3.1 Providing Accurate Debtor Information – Clients are responsible for ensuring that all debtor details provided to Bluechip Collections are accurate, complete, and up to date. This includes debtor names, contact details, invoice details, and supporting documents.
3.2 Updating Payment Status – If a debtor makes a payment directly to the client, it is the client’s responsibility to update Bluechip Collections promptly. This ensures that unnecessary reminders or demand letters are not sent to debtors who have already settled their accounts.
4. Liability & Indemnity
4.1 No Liability for Indirect Losses – Bluechip Collections is not liable for any indirect, consequential, or incidental losses incurred by the client due to unpaid debts. This includes, but is not limited to, lost revenue, reputational damage, or operational disruptions resulting from a debtor’s failure to pay.
4.2 Client Indemnification – The client agrees to indemnify and hold harmless Bluechip Collections against any claims, liabilities, damages, or costs that arise from their use of Bluechip’s services. This includes legal claims made by debtors in response to collection efforts initiated by the client.
5. Cancellation & Amendments
5.1 Subscription Cancellation – Clients may cancel their subscription by providing at least seven (7) days’ written notice before the next billing cycle. Cancellations will take effect at the end of the current billing cycle, and no partial refunds will be provided for unused service periods.
5.2 Service Amendments – Bluechip Collections reserves the right to update or modify these terms, including service offerings, pricing, or policies. Clients will be given reasonable notice of any significant changes that may impact their subscription.
6. Privacy & Confidentiality
6.1 Confidentiality of Information – Bluechip Collections will treat all client and debtor information as strictly confidential. Personal and business data will not be shared, sold, or disclosed to third parties except where required by law.
6.2 Compliance with Legal & Ethical Standards – Clients must use Bluechip Collections’ services ethically and in compliance with Australian laws governing debt collection. Clients must not misuse the service for harassment, unlawful debt recovery practices, or any other unethical activities.
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Disclaimer
These policies provide general guidance on Bluechip Collections’ ethical, legal, and business commitments. They do not constitute legal advice and may be updated periodically to reflect operational or regulatory changes. For further inquiries, please contact us at info@bluechipcollections.com.au.