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Privacy Policy

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PRIVACY POLICY

Privacy Policy – Bluechip Collections

1. Introduction

Bluechip Collections Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information.

2. Our status under the Privacy Act

We are an APP entity for the purposes of the Privacy Act 1988 (Cth) as we handle personal and credit-related information in the course of providing debt recovery and related services.

3. What personal information we collect

The types of personal information we may collect include:

  • identification details (name, date of birth)

  • contact information (address, phone number, email)

  • financial information (outstanding balances, payment history)

  • employment or business information

  • correspondence and communications

  • credit-related information where authorised

  • technical data such as IP address, browser type and website usage data

We do not intentionally collect sensitive information unless required or authorised by law.

4. How we collect personal information

We collect personal information:

  • directly from individuals

  • from our clients

  • from third parties such as creditors, legal representatives or publicly available sources

  • via electronic systems including websites, email and CRM platforms

5. Why we collect and use personal information

We collect and use personal information for purposes including:

  • providing debt recovery and related services

  • communicating with individuals and clients

  • complying with legal and regulatory obligations

  • managing disputes and complaints

  • internal administration and risk management

  • maintaining system security and integrity

6. Disclosure of personal information

We may disclose personal information to:

  • our clients

  • professional advisers (including legal and accounting firms)

  • IT, cloud, CRM and communications service providers

  • contractors and staff assisting with service delivery

  • regulators or authorities where required by law

We take reasonable steps to ensure recipients handle information in accordance with privacy obligations.

7. Overseas disclosure

Some personal information may be accessed or stored overseas by service providers or contractors. Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure, including:

  • access controls

  • secure systems and passwords

  • staff confidentiality obligations

Personal information is retained only for as long as necessary for business or legal purposes and is securely destroyed or de-identified when no longer required.

9. Data breaches

If we become aware of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner as required.

10. Access and correction

Individuals may request access to or correction of their personal information by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

11. Complaints

Privacy complaints should be directed to us first. We will investigate and respond promptly. If you are not satisfied, you may contact the OAIC.

12. Changes

We may update this policy from time to time. The latest version will be published on our website.

13. Contact

If you think that any information we hold about you is inaccurate, please contact us at:
info@bluechipcollections.com.au or on +61 7 3188 0208  and we will take reasonable steps to ensure that it is corrected.

CONTACT US

If you would like more information concerning how we handle your information, or our approach to privacy, please contact:

Bluechip Collections
Level 2, 433 Upper Edward Street
Spring Hill QLD 4000
info@bluechipcollections.com.au

ABN: 49 623 411 183
Tel: 1300 426 114
Fax: +61 7 3188 0209

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