Telco Debt Recovery: Fast, Scalable & Professional
Telecommunications arrears require fast action, consistent follow-up and structured processes to reduce churn and write-offs. Bluechip supports telco providers by recovering overdue accounts, disconnected services, and contract breaches at scale — with compliance and efficiency.
Common Pain Points in Telco Debt Recovery
- High volume of overdue phone/internet bills
- Customer churn after disconnection notices
- Contract breach fees left unpaid
- Disputes around usage or billing cycles
- Difficulty reaching customers after service suspension
- In-house teams overwhelmed with outbound calls
- Gaps in documentation and follow-up logs
How Bluechip Recovers Telco Arrears
We apply a structured approach tailored to high-volume telco environments:
High-Volume Account Handling
- Bulk onboarding of overdue accounts
- Automated and manual follow-ups at scale
- Clear escalation paths for high-risk customers
Multi-Channel Contact
- Email + SMS notification workflows
- Phone calls for payment commitments
- Formal written communication when required
Contract & Billing Recovery
- Overdue bills and recurring charges
- Contract termination fees
- Equipment repayment balances
- Post-disconnection arrears
Operational Reporting
- Dispute tracking
- Payment arrangement monitoring
- Weekly arrears summaries
- Full audit trail for compliance
Pricing (Collections Commission + Optional Pre-Debt)
Collections Commission Schedule (Standard Rates)
- 6.5% — Over $100,000
- 10% — $50,001 – $100,000
- 12.5% — $30,001 – $50,000
- 15% — $10,001 – $30,000
- 20% — $5,001 – $10,000
- 25% — $1,001 – $5,000
Additional Conditions
- Debts older than 12 months: +5% surcharge
- Debts under $500: $10 + GST loading
- No recovery, no commission
Optional Pre-Debt Recovery Pricing
Useful for telco before disconnection stages:
- 1–10 accounts: $25 + GST / month
- 11–20 accounts: $40 + GST / month
- 21–50 accounts: $70 + GST / month
- 51–100 accounts: $120 + GST / month
Billed monthly in advance.